Privacy Notice of ZetCasino

To allow access to services and ensure proper use of the platform, ZetCasino collects and processes various types of information, which can be classified into the following macro-categories:

Identification and contact data

This category includes information voluntarily provided by the user during profile creation or in subsequent interactions. Such data typically include name, surname, date of birth, residential or postal address, tax code, email address, and phone number. Providing this data is a necessary requirement for establishing the contractual relationship and verifying the user's identity.

Navigation and usage data

The computer systems and software procedures used for the operation of this site acquire, during their normal operation, some data whose transmission is implicit in the use of Internet communication protocols. This data includes IP addresses, device identifiers used, request times, the method used to submit the request to the server, the size of the file obtained in response, and other parameters related to the user's operating system and IT environment.

Device technical data

We collect specific information about the device used to access the services, such as hardware model, operating system version, browser type used, screen resolution, and approximate geolocation settings based on network address. This data is processed to ensure the technical compatibility of the services and prevent fraud attempts or unauthorized access.

Transaction data

If the user performs financial operations on the platform, such as deposits or withdrawal requests, the operational details of the transaction are recorded. This information includes the date, time, transaction amount, payment method used, and transaction status. Complete sensitive data related to credit cards or bank accounts are not stored on our systems; they are managed directly by authorized financial intermediaries.

Communications with customer support

All information, texts, documents, and requests sent by the user to our customer support service, whether via email or other communication channels, are stored for the purpose of managing requests, resolving technical problems, and optimizing the service offered.

The processing of users' personal data is based on specific legal grounds identified by European regulations:

Contractual performance: Processing is strictly necessary to execute the Terms and Conditions accepted by the user and to provide the requested services.

Legal obligations: Processing is aimed at fulfilling precise legal, fiscal, accounting, and verification duties imposed by competent authorities.

Legitimate interest: Processing is based on the platform's interest in ensuring IT security, preventing fraud, and optimizing operational efficiency.

Consent of the data subject: Explicit and specific consent is requested for promotional activities, market research, and sending personalized commercial communications.

The information collected by ZetCasino is used exclusively for specific and explicit purposes:

Ordinary management of the user account, including identity and legal age verification procedures.

Execution, processing, and monitoring of financial transactions related to the use of services.

Provision of timely and effective assistance and technical support services.

Monitoring of platform security, identification of suspicious activities, and prevention of fraudulent or illicit conduct.

Sending of technical communications, administrative notices, and updates related to the site's operation.

With prior consent, development of market analyses and sending of promotional offers in line with user consumption profiles.

Personal data are stored and processed for the time strictly necessary to achieve the purposes for which they were collected. The criteria used to determine the retention period take into account the duration of the contractual relationship, the statutory limitation periods for the protection of rights, and the specific record-keeping obligations imposed by applicable tax and anti-money laundering regulations in Italy. At the end of this period, the data are permanently deleted or transformed into an anonymous and irreversible form for purely statistical purposes.

ZetCasino does not sell, rent, or transfer its users' personal data to third parties for commercial purposes. Data communication may occur exclusively to specific and authorized entities, such as:

Providers of technological services, cloud infrastructure, and IT maintenance systems acting as data processors.

Credit institutions and payment service providers for secure management of financial transactions.

External professionals, legal and corporate consultants for compliance with tax, accounting, and administrative obligations.

Judicial authorities, supervisory bodies, or law enforcement agencies, only in cases where there is a precise legal obligation or a binding request.

The personal data collected are typically processed and stored within the European Economic Area (EEA). Should it become necessary for technical or operational reasons to transfer such information to countries outside the EEA, ZetCasino undertakes to adopt all adequate guarantees required by the GDPR. This includes verifying the existence of adequacy decisions by the European Commission or subscribing to Standard Contractual Clauses aimed at ensuring a level of protection equivalent to the European one.

ZetCasino implements reasonable and appropriate technical, physical, and organizational security measures, aimed at protecting personal data from accidental or unlawful destruction, loss, alteration, disclosure, or unauthorized access. Such protocols include data encryption systems in transit, protective firewalls, strict controls on internal access by authorized personnel, and periodic system resilience testing procedures. It is specified, however, that no digital transmission or storage system can be guaranteed to be one hundred percent secure; therefore, the platform cannot provide an absolute guarantee against every possible cyber breach.

In accordance with the GDPR Regulation, the user can exercise specific rights relating to their personal data at any time:

Right of access: Obtain confirmation as to whether or not data is being processed and access detailed information about it.

Right to rectification: Request immediate correction of inaccurate data or integration of incomplete data.

Right to erasure (oblivion): Obtain the removal of one's data if they are no longer necessary for the original purposes or in the absence of legal grounds for retention.

Right to restriction of processing: Request that processing be restricted under certain conditions in case of disputes regarding data accuracy.

Right to data portability: Receive one's data in a structured, commonly used, and machine-readable format, or request its transfer to another controller.

Right to object: Object at any time to the processing for reasons related to one's particular situation or for direct marketing purposes.

To exercise your rights or to request any clarification regarding the policies for the processing of personal data, you can submit a formal written request to our dedicated data protection team. The official contact channels available to users are as follows:

Email address: zetcasino_support@gmail.com

Phone number: +39 06 9480 1234

Postal address: Via Francesco Crispi 45, 00187 Roma, Italy

Requests will be processed promptly and will receive a response within the legally prescribed terms, after appropriate verification of the applicant's identity.

This notice may be modified periodically to reflect changes in our services or the evolution of legal norms. The date of the last update will always be indicated at the beginning of the document, and the updated version will be immediately effective as soon as it is published on the platform.